14-05-2020 13:27
Hello out there ..Im being charged for NOWTV despite never signing up for the channel ..plus annoyingly money has been set up as a monthly payment and 2 payments are being taken out each month
The email provided responds quoting the account is not responding to emails please go to the help page ..which sadly is pretty useless
The NOWTV just moves you around and asks for a customer survey everytime it changes areas
PRETTY POOR CUSTOMER CARE
14-05-2020 13:49
@Anonymous User
Hi Triple M
Got a few silly questions;
If you've never signed up for Now TV, where did they get your payment details from to charge you?
Did you know that once you've sign up for the free offer, unless you actively cancel that offer, you will be thereafter charged a monthly subscription.
You're getting moved around the help pages, corona's got many people and organisations on the run.
14-05-2020 15:40
14-05-2020 16:38
If you've never used the service then the only logical reason would be someone has cloned your bank/debit/credit card and is using it.
That would make it a matter for your bank. NowTV aren't stealing anything, the people/person fraudulently using your details is.
17-05-2020 22:37
Just say that after several emails and taking legal advice and advice from our bank its been discovered that Now TV set our trial up for some strange channel , arranged payment via our sky account and set us up t pay £11.99 and £3 each month.
They say we signed up for a trial in Feb and failed to cancel therefore had to continue
Firstly we did not sign up to anything
We did not give them permission to take any payments
Our bank have been brilliant and have been alerted and blocked NOW tv from removing any more illegal payments
We have been paid back , with no apology or explanation , or has there been an admission of this process without our permission
Both myself and my wife are in our 60s and feel we have been or were in the process of being scammed ..I would respectfully suggest that everyone checks their bank statement to see if the same is happening to others ...
10-08-2021 14:36
@Anonymous User
So relieved you managed to sort this out.
I'm actually looking to get my money back and get some help on this matter too. I contacted NOW TV chat and it's so unhelpful.
What did you manage to do so I can also get my money back and block NOW TV?
Would appreciate your feedback!
10-08-2021 14:54
@Anonymous User
Best to send an email to customer support. Address in the below picture.
30-01-2022 20:18
Exactly the same has been happening to me every time I go through the rigmarole of trying to get through to somebody I cancel and then they just continue to take payment when I contact again they say I have used a voucher !! I have never. Absolute scammers.
30-01-2022 20:19
@Anonymous User
Use the post directly up from yours and you will get an email address for customer support.
17-05-2020 22:38
Dont think so...