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Davis
Newbie

‎27-12-2021 13:19

Auto compensation

My broadband live date was delayed by about a week and a half. When I looked into this the NOWTV guidance said I would be auto compensated for this delay however I haven’t received any credit to my account and have been being charged normally.

 

its almost impossible to talk to NOWTV so was wondering how I am meant to progress with this?? 

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3 REPLIES 3
schnapps
Legend 5
Legend 5

‎27-12-2021 13:24

Hi @Davis 

 

Has it been more than 30 days since NOW said you was entitled to Broadband Auto Compensation ?

 

https://help.nowtv.com/article/auto-compensation 

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schnapps
Legend 5
Legend 5

‎27-12-2021 13:27

In response to schnapps

Hi @Davis 

 

Here's the communication methods on how to contact the NOW Broadband Team.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

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Ricki187
Advocate

‎03-08-2022 24:47

I have never dealt withbANY buisness as appalling at this. Honest invoke your 14 day cooling off period and walk. Disgusting.

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