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Anonymous User
Not applicable

‎10-01-2020 11:18

Assistance needed - charged incorrectly

Hello. I had a 2 week free trial for Now TV Cinema. I cancelled the renewal. I have today been charged for the 2 week trail plus next months bill. My account confirms I do not have a Cinema Pass but that I will continue to be charged for it. I’ve tried speaking to the Chat Bot but it’s going round in circles. I need to speak to a human to resolve this. 

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1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

‎10-01-2020 11:22

@Anonymous User 

There is a form you can fill out for "incorrect charge" but don't hold your breath.

https://account.nowtv.com/payments/query/incorrect-charge

 

That being said, the below link will point you in the direction for Live chat. 

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help

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2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎10-01-2020 11:22

@Anonymous User 

There is a form you can fill out for "incorrect charge" but don't hold your breath.

https://account.nowtv.com/payments/query/incorrect-charge

 

That being said, the below link will point you in the direction for Live chat. 

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
0
Anonymous User
Not applicable

‎10-01-2020 11:26

In response to gavs82008's comment

WTF? How can they get away with charging me for a service I don’t have? I have a note my account confirming the Feb charge for the cinema pass but also confirmation that I don’t HAVE the cinema pass?? 

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