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Anonymous User
Not applicable

‎13-01-2016 20:26

Apply a voucher button missing

I had a 3 month entertainment pass and before it finished I clicked cancel so it would not charge me again.

However I have bought a pass from a high street store and want to apply it as I only have 4 days left on the current one.

I have gone into my account and under the entertainment section the only option it gives me is a link to click on that says RESTART.

The link for APPLY A VOUCHER is not there to click on.

Can someone help please
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20 REPLIES 20
Geluk
Expert 2

‎28-01-2016 18:30

In response to Anonymous User's comment

Cat Very Happy

Previously been advised "Apply" Voucher" button would appear, when there was under month left on current Pass.

It didn'tSmiley Mad

 

I was in that period, but only button was "Cancel", except "Apply" did show on Movies + Sport Passes- these I don't use.

 

If I'd let things run without involving Cust Service, assume my registered Card would have been charged £6.99.

Don't understand why a fix isn't being quickly applied; seems simples

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