@Davgille7 you could try live chat or just wait for the current pass to expire and then enter the next voucher code.
I suspect that this is a 'Sky' customer retention ruse, by hiding the option to apply a voucher, wait for people to forget to cancel their subscription and pay the monthly subscription costs rather than applying vouchers, which tend to work out more reasonably.
@Math1 it's not that at all. The team who've been working on the new My Account pages that recently launched figured it was illogical for us to let customers see a button to apply a voucher, only to be told they couldn't when clicking on it. It was an oversight that the button needs to be visible in the last month of the package, but this is being worked on.
@Mojeh It's only to prove you are over 18 and live in the UK. You only purchase what you want to use and can cancel whenever you want.
Previously been advised "Apply" Voucher" button would appear, when there was under month left on current Pass.
I was in that period, but only button was "Cancel", except "Apply" did show on Movies + Sport Passes- these I don't use.
If I'd let things run without involving Cust Service, assume my registered Card would have been charged £6.99.
Don't understand why a fix isn't being quickly applied; seems simples
RE " customers see a button to apply a voucher, only to be told they couldn't when clicking on it".
As Vouchers are always applied from date of expiry of the current one in use, the logical fix would be reinstating "APPLY VOUCHER" link even when current pass valid; would lock customers in to you for longer which is positive financially/make life easier for subscribers.