13-01-2016 20:26
17-01-2016 13:05
@Anonymous User you could try live chat or just wait for the current pass to expire and then enter the next voucher code.
18-01-2016 19:06
I suspect that this is a 'Sky' customer retention ruse, by hiding the option to apply a voucher, wait for people to forget to cancel their subscription and pay the monthly subscription costs rather than applying vouchers, which tend to work out more reasonably.
19-01-2016 8:37
@Anonymous User it's not that at all. The team who've been working on the new My Account pages that recently launched figured it was illogical for us to let customers see a button to apply a voucher, only to be told they couldn't when clicking on it. It was an oversight that the button needs to be visible in the last month of the package, but this is being worked on.
Thanks,
Tom
01-02-2016 11:25
RE " customers see a button to apply a voucher, only to be told they couldn't when clicking on it".
As Vouchers are always applied from date of expiry of the current one in use, the logical fix would be reinstating "APPLY VOUCHER" link even when current pass valid; would lock customers in to you for longer which is positive financially/make life easier for subscribers.
01-02-2016 16:06
Hi @Geluk,
Apologies for the frsutrating experience you had.
Thanks for the honenst and helpful feedback. I'll pass it along to our developers.
Many thanks,
Rich
The NOW TV Team
12-06-2019 21:38
I also have this issue, it appears if you cancel a deal your on, you cannot apply another deal till the 1st deal has expired!
Anyway if your missing the button you can try using the link it would have had, i.e. for Entertainment its https://account.nowtv.com/passes/buy-with-voucher/entertainment/ENTERTAINMENT_SUBSCRIPTION_MONTH/app...
For other passes just change the relevant word, note capitalisation is important. However if your not entitled it will still fail!
27-11-2017 22:08 - edited 27-11-2017 22:12
@@Tom-R
22-01-2016 8:45
22-01-2016 8:55
@Anonymous User It's only to prove you are over 18 and live in the UK. You only purchase what you want to use and can cancel whenever you want.
25-01-2016 16:40