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Anonymous User
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06-12-2018 16:16
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Please assist. I took up the 4 month sports offer back on 6th aug ( £20 per mth) & made sure I cancelled any further payments soon after via my passes. On checking today I can see that £33.99 is being charged today for forthcoming month !! Unless you want to offer £20 per mth again - please cancel this immediately .
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Anonymous User
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06-12-2018 17:07
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@Anonymous User wrote:Please assist. I took up the 4 month sports offer back on 6th aug ( £20 per mth) & made sure I cancelled any further payments soon after via my passes. On checking today I can see that £33.99 is being charged today for forthcoming month !! Unless you want to offer £20 per mth again - please cancel this immediately .
you need to cancel it on the passes page of the website make sure you click through every page and check it is cancelled on the passes page
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Anonymous User
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06-12-2018 17:07
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@Anonymous User wrote:Please assist. I took up the 4 month sports offer back on 6th aug ( £20 per mth) & made sure I cancelled any further payments soon after via my passes. On checking today I can see that £33.99 is being charged today for forthcoming month !! Unless you want to offer £20 per mth again - please cancel this immediately .
you need to cancel it on the passes page of the website make sure you click through every page and check it is cancelled on the passes page
Anonymous User
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15-12-2018 11:20
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Same issue here, I have been charged for 6 months at full price despite cancelling. I now can't get though to anyone via chat or other forms.
Anonymous User
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15-07-2020 13:56
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I cancelled my entertainment pass last month. went through all stages till cancelled. to find this has been reactivated and charges have been taken.
Anonymous User
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16-12-2018 13:55
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Same happened here with the sports pass offer, Took out offer on the 08/09/2018 @£20 a month for 3 months and then logged in and cancelled pass on 10/11/2018 pressed all the "want to cancel" buttons get message stating I'll have access until 08/12/2018. logged into my bank today to find they've taken £33.99. Logged into Now Tv site to see whats going on and surprise they're experiencing technical issues with passess.....
Anonymous User
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03-04-2019 13:17
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YesI cancelled but getting billed
Anonymous User
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21-04-2019 18:06
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I’ve attempted to cancel my subscriptions 4 times and still being billed. The last time I took a screenshot of the cancellation confirmation on the site. Is there a helpline or customer services email to send this to? I’m getting really frustrated and annoyed now!
Anonymous User
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27-04-2019 16:29
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Hello
I am facing the same issue. I got a free NowTV Box in April 2018, it had three months of free service but we got equipment and not the voucher. After 3 months, NowTV is charging me £7.99 every month without me ever using the service.
My chat is blocked and i have emailed them to stop the service, left them a note of Facebook aswell. Dont know what to do. This is institutional bullying and poorest Customer Expereince ever witnessed
Anonymous User
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20-07-2019 9:27
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Same thing happened to me. Still billed on 15 July, 2019. Their cancellation system is broken and must be fixed ASAP.
Anonymous User
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04-08-2019 11:50
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I know that this has been asked many times sadly I have to ask again;
I went through the cancelling process last month on my NOW TV Entertainment and Movie package as I was about to have sky satellite installed. I thought I had cancelled everything until I logged in today and found despite my cancelling I have been billed for both passes yet again! Why would I want Now tv when I now have Sky?
I have tried to find a contact email or phone number but have failed - DOES ANYONE KNOW HOW TO CONTACT NOW TV VIA TELEPHONE?
This is wrong and I for one will contact the Ombudsman first thing Monday if I cannot get this resolved. Now TV has taken money out of my account without my consent. In any other arena, this would be theft.
