04-05-2020 14:40
All my devices have have all been deleted from my account I’ve tried to add a 4 of them back and it’s saying I can’t till the 1st of June it wasn’t me that deleted them it was my x partner that did it last night
08-05-2020 7:51
@Anonymous User
Change your password, and force all devices to log off, as you do so, thus:-
To force a logout, reset your password and when you get to the Manage permissions page, select NOW TV and click Remove.
Then set a Payment PIN, as a further precaution.
This will stop your ex-partner monkeying with it any more.
Three changes a month is the rule, though normally Live Chat would fix this for you under these circumstances. However, things aren’t normal, and that service is unavailable.
Try sendIng an email to customerservices (at) nowtv.com (we can't put emails here so replace (at) with the @ symbol). Keep in mind, they are running a limited staff and might take a while to reply, so it could be a race between them and 1st June.