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Adam1973
Advocate

‎04-09-2023 19:29

Address and card details not updating

I have gone into the account update details, have updated them... and it won't save them. 

This is ridiculous... No matter how many times I go in to change, and then save them, it doesn't. 

 

As such, payment isn't going through 

0
3 REPLIES 3
RoyB
Legend

‎04-09-2023 19:31

@Adam1973 

Account for what - streaming ot broadband?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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Adam1973
Advocate

‎04-09-2023 19:36

In response to RoyB's comment

TV Account.

0
RoyB
Legend

‎04-09-2023 19:40 - edited ‎04-09-2023 19:42

In response to Adam1973's comment

@Adam1973 

OK - in that case, can you try it in a different browser?

Failing that, contact Now via Live Chat, and they should be able to make the change for you.

The following link, which leads you to direct contact with Now Live Chat, is for when the Community can’t help, and the Help can’t help:-

https://help.nowtv.com/article/how-to-contact-now

Do not be seduced by anything saying Get Help Quicker. It won’t be.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
0