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E1987
Advocate
‎29-01-2023 22:03

Account not showing my broadband

Hi, I've had my broadband with NOW for years, my payments  come out every month, and I just wanted to log in and check it but according to my account, I don't have broadband, and no previous payments. My broadband is on and working as it always has done.. ? I only have one account. Very confused and a little concerned.. I've seen another post exactly like this but no replies - does anybody have any idea why this might be?

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1 Reply
RoyB
Legend
‎12-02-2023 12:51

@E1987 

Nobody answered yet? Tut.

A strong possibility is that your broadband is on a different account from your streaming.

You best bet is to call the broadband number (I can’t give it to you, but others here seem to be able to hand it out like sweets without sanction, so search a few threads and you should find it) and discuss it with them.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
If you take an offer that comes with a ‘free trial’ of Boost or another Membership, Cancel them straight away. You will still get the full duration of the trial, and if you decide you do want to continue with one or another of the trial products, just revisit the Cancel, and UnCancel it.
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