I have been using nowtv for years with same account. After purchase of new firestick I have tried to log into my account. When I log in using my email it's saying no account. I did an account search and it gave me the same email I always use. But it is saying I have no packages or previous bills. I have been billed every month for 5plus years with cinema, TV and kids. I am able to watch everything on my old stick why can't I log in and why is my previous bills not showing in my Nowtv account but all are showing taken from my bank account