26-02-2018 14:09
26-02-2018 14:51
@Anonymous User
Welcome to the forum. Yes your phone should pick up the pass when you log in. First of all when you go to your My Account > My Passes page on this website
https://account.nowtv.com/passes
do you see your active sports pass?
If so, go to your My Account > Account Details page http://account.nowtv.com/account-details and check what username you are logged in as.
Then on your phone open up the NOW TV app and go to the My Account screen and check the username there. If they don't match, use the sign out option and then sign in with the same username on the website.
Even if they do match, it might be worth signing out and back in on the box to see if it picks up your pass then.
03-03-2018 12:28
03-03-2018 12:49
26-12-2019 15:54
Hi just bought a now tv sports day pass and it's not come on its saying I need to pay for it