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Anonymous User
Not applicable

Account hacked

Hi. I have just noticed my bill is higher than usual. As well as the entertainment pass which is all I use, I have also had the sky pass and boost option added. I have changed my password and cancelled the pass. Is this enough to stop whoever is using my account? Am I able to claim money back for the 2 months I have been paying for these passes I didn’t want, or know I had? I’m not sure how to prove this wasn’t me who bought them, I live on my own so being able to stream on multiple screens is very little use to me. Any help would be appreciated 😊 thanks 

3 REPLIES 3
ukbobboy
Legend

@Anonymous User 

 

Hi Emily

 

It may also be a good idea to set up a secret PIN (Personal Identification Number) on your Now TV account, that way no one can order anymore passes on your account.

 

 

UK Bob 

 

 

Anonymous User
Not applicable

Hi. How do you do this please?

ukbobboy
Legend

@Anonymous User 

 

Hi again Emily

 

I must admit, I had not realised Now TV had changed the way a user could access the PIN facility, they made it a tad more difficult to get to.

 

Anyway, here's the URL: https://account.nowtv.com/settings

 

Remember, you must set up a Payment PIN.

 

 

 

UK Bob