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Anonymous User
Not applicable

Account Hacked

My account was hacked and they have bought a Now stick and pass. You are not able to cancel Now sticks and I can't get live chat as currently unavailable (coronavirus) to give my case number. I would like to cancel my account which seems impossible! Any ideas?

3 REPLIES 3
RoyB
Legend

@Anonymous User 

 

https://help.nowtv.com/article/managing-my-devices

 

Look at:-

 Besides changing your password, I also recommend setting a Payment PIN under My Account/Settings and PINs, which would have prevented this in the first place.

 

But as it seems you have been defrauded by someone buying a Stick on your account, then NowTV must know what name & address they sent it to.

 

So contact customerservices @ NowTV.com, explain, and ask for details so you can report the crime,

 

(No spaces round the @ of course; but if I gave the email address properly, it would be deleted).

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

i have been hacked you better shut down my account now. i am not happy with this now tv thing. 

PaulNormanUK
Scholar 3

Rant all you want but we are just customers like you and so I would recommend you do as @RoyB said in his post above. Ignore him and rant away if that's what you prefer but it won't get you anywhere.