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Advocate

Account Hacked

My account was hacked and they have bought a Now stick and pass. You are not able to cancel Now sticks and I can't get live chat as currently unavailable (coronavirus) to give my case number. I would like to cancel my account which seems impossible! Any ideas?

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Legend 5
Legend 5

Re: Account Hacked

@Duf 

 

https://help.nowtv.com/article/managing-my-devices

 

Look at:-

 Besides changing your password, I also recommend setting a Payment PIN under My Account/Settings and PINs, which would have prevented this in the first place.

 

But as it seems you have been defrauded by someone buying a Stick on your account, then NowTV must know what name & address they sent it to.

 

So contact customerservices @ NowTV.com, explain, and ask for details so you can report the crime,

 

(No spaces round the @ of course; but if I gave the email address properly, it would be deleted).


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Advocate

Re: Account Hacked

i have been hacked you better shut down my account now. i am not happy with this now tv thing. 

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Scholar 2

Re: Account Hacked

Rant all you want but we are just customers like you and so I would recommend you do as @RoyB said in his post above. Ignore him and rant away if that's what you prefer but it won't get you anywhere.