My account was hacked and they have bought a Now stick and pass. You are not able to cancel Now sticks and I can't get live chat as currently unavailable (coronavirus) to give my case number. I would like to cancel my account which seems impossible! Any ideas?
Besides changing your password, I also recommend setting a Payment PIN under My Account/Settings and PINs, which would have prevented this in the first place.
But as it seems you have been defrauded by someone buying a Stick on your account, then NowTV must know what name & address they sent it to.
So contact customerservices @ NowTV.com, explain, and ask for details so you can report the crime,
(No spaces round the @ of course; but if I gave the email address properly, it would be deleted).