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Access account, my can't remember password or security question

My Dad is trying to access his account, he changed email accounts, but can't access his old one and now he can't login into his NOWTV account and doesn't remember his security question, I'm using my account to ask this question for him, I've tried all sorts of ways of trying to access his account and as there is no Live Chat and a non existent email address.  Please help, thank you in advance

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Expert 3

Re: Access account, my can't remember password or security question

@Sush53 have you tried the account finder tool using the registered bank card?

 

https://help.nowtv.com/article/find-an-account

 

If you still have problems accessing the account, you can submit a complaints form (click the second link of blue text) asking to send you a link resetting the account.

 

https://help.nowtv.com/article/how-to-submit-a-complaint

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Expert 3

Re: Access account, my can't remember password or security question

@Sush53 have you tried the account finder tool using the registered bank card?

 

https://help.nowtv.com/article/find-an-account

 

If you still have problems accessing the account, you can submit a complaints form (click the second link of blue text) asking to send you a link resetting the account.

 

https://help.nowtv.com/article/how-to-submit-a-complaint

View solution in original post

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Re: Access account, my can't remember password or security question

Thank you for your response, it worked, I was able to get in contact with an actual person and they were able to sort out my Dad's account.

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