01-12-2020 9:41
Hi I have been pay now tv entertainment pass every month and its not showing up on my account cuz you please tell me why
Solved! Go to Solution.
01-12-2020 9:58
I cancelled hayu and another app u we’re charging me for and I keep getting billed for it and I am getting billed twice every single month for now tv I’ve had enough now of this I being ripped off
01-12-2020 9:55
@Anonymous User
This is a customer forum, your best option is to head onto Live chat and speak to Now TV staff directly.
https://help.nowtv.com/article/how-to-submit-a-complaint
Make sure to click "chat to an advisor"
01-12-2020 9:58
I cancelled hayu and another app u we’re charging me for and I keep getting billed for it and I am getting billed twice every single month for now tv I’ve had enough now of this I being ripped off
01-12-2020 9:59
And I have all bank statements proving now tv is taking my bill twice every month I want my account refunded this is a regular thing with now tv I will be taking further action
02-12-2020 13:18
NOWTV have been taking payments for services I didn't even ask and don't have for but despite numerous emails they will not send me a refund, they can't even find details of any of my payments even though I have bank statements to provide it. I have since cancelled all payments to them but still would like a refund, I have had no luck via emails for nearly two weeks or in their online chats, they are useless. I need to take this matter further but not sure how or who? Any advice would be appreciated.
02-12-2020 14:00
@Anonymous User
Check this link out as you might have another account using the same payment details. Which might explain why they are unable to find the payments.
https://help.nowtv.com/article/find-an-account
02-12-2020 18:17
@Anonymous User @gavs82008
Well Gilly
There's a couple of things you can do;
1) After checking to see if you have a second account, either started accidentally by you or by a friend or family member, you may be able to negotiate a credit or refund.
2) However, if there is no second account or no one else using your account behind your back (BTW - Do you have a secret PIN on your account?) then you maybe able either get a refund from Now TV or directly from your bank.
UK Bob
01-12-2020 10:04
Omg really no way so what can I do to them to get in contact
01-12-2020 10:18 - edited 01-12-2020 10:19
@Anonymous User @Anonymous User
@Anonymous User As I mentioned to @Anonymous User this is a customer forum. So there is no point in saying "you" as very rarely Now TV staff monitor all threads.
Use the link I provided in my original post. This will take you to Live chat.
https://help.nowtv.com/article/how-to-submit-a-complaint
Make sure to click "chat online" under Chat to an Advisor. Do not click on "Get help quicker" because this will take you to the "bot" which is not Live chat.
Available 8am–midnight, 7 days a week.
05-03-2021 17:03
i have updated my debit card as old one expired i have funds britbox and net flix changed over automatcally and hadnoproblems please could you confirm the card deails you hold as it says payment not gone your ssystem shows new details why as do not want to loses my passes