7 day trial for cinema

[Anonymous User]

I thought I would try a 7 day trial of the cinema pass however didn't like it due to picture quality and sound along with very few movies I want to actually watch so I cancelled the trial after a couple of days, yet after checking nowtv account It looks like I will be charged 11.99  for a cinema pass. I put in reasons why why I cancelled too stating no 1080p support for the fee is outrageous in 2019

I cancelled the 7 day trial thinking that would cancel future payments but it looks like it hasn't 

[gavs82008]

@Anonymous User 

You are dealing with Sky after all, they own Now TV and charge £5 for HD content on Sky TV packages. So I am not surprised in the slightest about a £3 charge for 1080p. 

The cancellation process is a bit of a nightmare, takes several pages and "cancelling" buttons just to get it done. 

Try filling this form out for a "refund" 

https://account.nowtv.com/payments/query/incorrect-charge

[Anonymous User]

Thanks for the link I tried it but can't fill it in properly.W hen I get to the did you cancel a 7day trial before it ended? clicking YES causes the page to go blank and cannot continue and clicking NO is a lie. 

[gavs82008]

@Anonymous User 

Then pop onto Live chat, although don't hold much hope for a refund. 

https://help.nowtv.com/article/how-to-submit-a-complaint