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Anonymous User
Not applicable
‎12-03-2019 8:36

5 year old ordered kids without my authorization

So I've noticed I've been charged 3.99 for kids that after investigation found my 5 year old has ordered without my knowledge. Was ordered from a Roku. Is there any way to prevent this in future and is there a way to contact now TV about this as it seems you are always directed to the forum (as bad as TomTom support) thanks all.

 

0
2 Replies
Scottie79
Expert 2
‎12-03-2019 9:15

You should set up a security pin on your account, that way passes can’t be purchased without a PIN number.

remember to cancel the pass purchased in error as it will automatically renew.

0
Scottie79
Expert 2
‎12-03-2019 9:19

You should set up a security pin on your account, that way passes can’t be purchased without a PIN number.

remember to cancel the pass purchased in error as it will automatically renew.

 

pin settings can be found in the help section

 

https://help.nowtv.com/article/change-payment-pin-parental-pin-settings

 

If you want to speak to now tv, you just need to click the live chat link.