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Anonymous User
Not applicable

5 month Entertainment Pass cancelled prematurely

I purchased a 5 month entertainment pass on 17 august which I applied to my account and was confirmed as a 5 month pass. Today I've had an email saying that the pass has been cancelled. 1 month isn't 5 months. 

13 REPLIES 13
SweetBlitz
Expert 3

@Anonymous User That’s not spam nor phishing as I have numerous genuine emails from that address.

 

Looks like a mistake on the part of Now TV if your pass is still active.

 

Check sent to email address message matches email address on your account.  Could be multiple accounts.

Anonymous User
Not applicable

I went onto my account to check bills and payments and it shows payment due as 0.00 so I'm assuming it's just an error but I will keep an eye on my direct debits

Anonymous User
Not applicable

will keep an eye on my direct debits

 

Direct debits?

RoyB
Legend

POS on mine.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.