@Anonymous User this is a community page used by other customers. Now TV staff do occasionally pop by but no one who can access accounts or authorise refunds.
You should email
customerservices 'at' nowtv.com (we can't put email addresses here so obviously replace 'at' and the spaces with '@').
You could submit a complaint
https://help.nowtv.com/article/how-to-submit-a-complaint
Keep a screen shot of the offer they emailed as you'll need it as proof.
