I am having the worst time trying to now tv to process a pass that came as part of a box i bought for my sister as a Christmas present. I'm so embarrassed we spent an hour online chatting yesterday to people that didn't understand the fact that the system confirmed the voucher as processed and then charged us anyway, they kept closing the chat. We through the voucher away as we thought it had gone through. Does anyone know of a actual customer service phone number? They are being useless online and my present has turned into a nightmare, my sister is ready to just close the whole account as the customer service has just frustrated her.