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Anonymous User
Not applicable

2 year old bought 1 day sports pass - need to cancel

Hi,

My two year old has managed to buy a day sports pass and kids pass which I do not need or will not watch, please advise how I can cancel it. 

I’m going to see if I can put a password on, so this can not happen again.

Many thanks

Nicki

 

 

2 REPLIES 2
Anonymous User
Not applicable

If you want a refund you’ll need to go to chat also make sure to cancel the passes on the website and put a payment pin on your account.

schnapps
Legend 5
Legend 5

Hi @Anonymous User

Jump over to live chat and explain to them what's happened and ask them if they can remove the day sports pass & kids pass from your account and give you a refund.

Link here to live chat.

https://help.nowtv.com/contact-us/managing-my-devices

To prevent this happening again in the future, then i would suggest add a payment pin to your account to stop the little ones buying any more unwanted passes on your nowtv devices.

You can add a payment pin to your account by going to My Account whilst signed in on here and select Settings & Pin's from the drop down option menu.