22-12-2018 9:30
Hi,
My two year old has managed to buy a day sports pass and kids pass which I do not need or will not watch, please advise how I can cancel it.
I’m going to see if I can put a password on, so this can not happen again.
Many thanks
Nicki
22-12-2018 13:29
If you want a refund you’ll need to go to chat also make sure to cancel the passes on the website and put a payment pin on your account.
22-12-2018 13:35
Hi @Anonymous User
Jump over to live chat and explain to them what's happened and ask them if they can remove the day sports pass & kids pass from your account and give you a refund.
Link here to live chat.
https://help.nowtv.com/contact-us/managing-my-devices
To prevent this happening again in the future, then i would suggest add a payment pin to your account to stop the little ones buying any more unwanted passes on your nowtv devices.
You can add a payment pin to your account by going to My Account whilst signed in on here and select Settings & Pin's from the drop down option menu.