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10p charge earlier than normal billing date.

im not on trial and had entertainment  around 6months (if i recall correclty),  had a random charge of 10p and before the normal bill date when the normal £7.99 comes out. 

 

does anyone know why? 

 

thanks, Ben. 

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4 Replies
Andy Legend 5
Legend 5

Re: 10p charge earlier than normal billing date.

@northantsben

 

Welcome to the forum. NOW TV do on occasion request a 10p authorisation to check it's a valid card on your account, this amount isn't actually taken out (it's reserved against your limit and then released again) however some banks do show this 10p temporarily on your statement.

This usually happens when people first sign up, or if you've recently updated your card details eg changed card, card expired, or if NOW TV receive notification of updates direct from card issuers.

 

You should see this charge disappear from your transactions in the next few days, as it's not actually taken from your account, just held pending.

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awillo32
Expert 2

Re: 10p charge earlier than normal billing date.

I've noticed last 3 months every month they have taken this 10p don't know if new thing as never used take it after first time registration check


**I'm Just a helpful customer**
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Andy Legend 5
Legend 5

Re: 10p charge earlier than normal billing date.

@awillo32 Trust you mean authorised payment rather than actually taken 10p from your account? If they are taking 10p this shouldn't be happening and needs looking into.

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awillo32
Expert 2

Re: 10p charge earlier than normal billing date.

@Andy they take it as pending then 3 days later it goes back good job I've never needed that 10p in those 3 days is rather strange why they take it every month I tried chat last month but those who do chats don't seem know an ###### from an elbow and kept saying new account yes it's fine lol had account about 4 year


**I'm Just a helpful customer**
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