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Community Manager
Tom-R
Posts: 2,358
Registered: ‎11-01-2013

Error code 5 on iPhone, iPad and iPod

[ Edited ]

We know NOW TV has gone a bit wrong at the moment if you're trying to watch on iPhone, iPad and iPod. You might see error code 5 when trying to watch things.

 

We’re really sorry about the issue and we’re working very hard to get it fixed for you. In the meantime, you can still watch on any other compatible devices.

 

We'll keep you updated via this topic as there's news. To stay up to date, click Topic Options and Subscribe just above this post. We'll then send you further information via email as it's available.

 

Thank you for your patience and understanding.

Community Manager
Tom-R
Posts: 2,358
Registered: ‎11-01-2013

Re: Error code 5 on iPhone, iPad and iPod

We are really sorry.

 

We know that customers continue to experience problems with NOW TV on iOS devices. We are working very hard with Apple to fix it.

 

We'll keep you updated here. Other devices are unaffected. 

 

Thank you for your patience and understanding.

Community Manager
Tom-R
Posts: 2,358
Registered: ‎11-01-2013

Re: Error code 5 on iPhone, iPad and iPod

Great news! The new version of the NOW TV app for iOS has been released. This app fixes the issue you've been experiencing, and also adds a new visual style and better navigation.

Thanks so much for your patience whilst we fixed the issue, and we hope you enjoy the new app.