Can't use iOS - saying too many devices

[Anonymous User]

I have 4 registered devices and have not added any for weeks but all of a sudden my iPhone won't play now TV because I have reached maximum devices? Help please?

[caseyb1993]

@Anonymous User You can only have 4 devices max and watch on 2 at the same time.

You can delete a device on your account page and add a new one (but you can only add one a month) 

[Anonymous User]

Thanks, yes I have 4 devices and have not added any. yet I am suddenly getting this message when I try and use my phone (one of my registered devices)

[caseyb1993 · Accepted solution]

 @Anonymous User then try uninstalling the app and installing again.

if this doesn't help:

http://help.nowtv.com/article/None-of-the-above

click the link and scroll to the bottom of the page and then click the blue contact us button and then click live chat and a member of the team should help you.

[Anonymous User]

I have tried uninstalling the app and that didn't work and when I tried to do a live chat it kept telling me the connection was lost.  I am getting very frustrated at the fact that I am paying for something I can't access. Please help!

[caseyb1993]

@Anonymous User There is an issue with live chat at the minute:

http://community.nowtv.com/t5/NOW-TV-Service-Status/Live-chat-intermittently-unavailable/m-p/352645#M229

You can leave an email, they respond quite quickly (within a few hours to within a day)

Go back to the live chat page and click email.