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First Poster
nikkialbutt
Posts: 1
Registered: ‎09-02-2013

YVM105?

WHAT DOES THIS MEAN YVM105

NOW TV Team (Retired)
Aaron-S
Posts: 2,005
Registered: ‎31-08-2012

Re: YVM105?

Hi nikkialbutt,

 

I'm sorry to hear you are having troubles with NOW TV.

 

The YVM105 error is usually associated with your Internet connection. So we can make sure, could you please try to watch another movie on NOW TV and see if you receive the same error. If you do please try one of the other players on your Youview box to see if they are functioning correctly.

 

Please contact us again if the problem persists,

 

Aaron

NOW TV Team

First Poster
pele
Posts: 1
Registered: ‎24-03-2013

NOWTV ON DEMAND FROM BT VISION SAYS :SORRY,THATS NOT WORKING: AND TO TRY YVM105, CAN YOU PLEASE HELP

can you help with the above info please?

NOW TV Team (Retired)
Aaron-S
Posts: 2,005
Registered: ‎31-08-2012

Re: NOWTV ON DEMAND FROM BT VISION SAYS :SORRY,THATS NOT WORKING: AND TO TRY YVM105, CAN YOU PLEASE

Hi pele,

 

Thanks for getting in touch with us.

 

As previously stated, this issue is usually in relation to connection issues. Please make sure that the NOW TV on demand player is up to date on your Youview box and then take a look at the official Youview support page for ways to resolve this connection issue.

 

Thanks,

 

Aaron

NOW TV Team

Whizz Kid
walkerx
Posts: 347
Registered: ‎15-10-2012

Re: NOWTV ON DEMAND FROM BT VISION SAYS :SORRY,THATS NOT WORKING: AND TO TRY YVM105, CAN YOU PLEASE

As Aaron-S advises this is usually an issue with your connection

 

can you advise on the following

 

Do you use HH3 or your own router

Are you using the suppliers powerline adapters or hardwired to router?

What are you speeds use the BT Speedtest and post back

Have you tried resetting your router and youview box

Does BT Vision play ok or does this have problems

What about other on-demand content via the youview box

 

Do you get the YMV105 error when accessing on-demand menu, on-demand apps or while playing a video?

 

Post back as much info as possible to help us diagnose

 

regards

Walkerx

 

Owner of both BT and Retail Humax Youview boxes

 

 

Walkerx

NowTV Customer using Roku 3, NowTV Box and Youview (BT/Retail) Boxes