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First Poster
Simonnicole
Posts: 1
Registered: ‎27-04-2013

While playing films through youveiw sound keeps going on and off !

Playing films through youveiw via BT Internet, sound going on and off !
NOW TV Team (Retired)
Mo-D
Posts: 1,335
Registered: ‎17-09-2012

Re: While playing films through youveiw sound keeps going on and off !

Hi Simonnicole,

 

Sorry to hear you're having difficulties.

 

Please try the following troubleshooting steps. 

- Can you try resetting the box by going to 'Settings' and then 'Device Management'?

- Can you try updating the on demand players by going to 'Settings', 'Device Management' then 'Update On Demand Players'?

- Can you try updating the software? 

 

If you're using a scart lead then please go to the following post for more information.

 

Regards,

 

Mo

NOW TV Team