Sorry to hear you're having difficulties.
Please try the following troubleshooting steps.
- Can you try resetting the box by going to 'Settings' and then 'Device Management'?
- Can you try updating the on demand players by going to 'Settings', 'Device Management' then 'Update On Demand Players'?
- Can you try updating the software?
If you're using a scart lead then please go to the following post for more information.
NOW TV Team