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Anonymous User
Not applicable

Xbox One

I'm also having streaming quality problems whilst watching films. Bitmapped images, just unwatchable.
3 REPLIES 3
Anonymous User
Not applicable

Hi Simon, actually I did a complete reinstall of the app immediately, and everything seems back to normal now. What's the issue...Does a local cache get filled up maybe? Thanks
caseyb1993
Legend 5
Legend 5

@Anonymous User wrote:
Hi Simon, actually I did a complete reinstall of the app immediately, and everything seems back to normal now. What's the issue...Does a local cache get filled up maybe? Thanks

@Anonymous User
http://help.nowtv.com/article/Improve-broadband-speed-by-changing-Wi-Fi-channel

The first paragraph here may shed a bit of light 🙂

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
Simon-J
Community Manager
Community Manager

Hi @Anonymous User,

 

Thanks for posting.

 

Really sorry to hear that. Here's some things that might improve the quality.

 

Firstly try uninstalling and reinstalling the app and clearing the data.

 

Do you have an Ethernet cable you can try as a wired connection is often more successful than WiFi.

 

Can you check your speeds on speedtest.net when you do see the low quality?

 

Thanks

 

Simon

NOW TV Team