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AJWEIR7
Posts: 2
Registered: ‎11-04-2013

sign in

hi, i can sign in to my now.tv account on my tablet no problems

but when i enter the same details in to my xbox to sign in, it says my details are incorrect? how can this be?

i had no such problems before the update of the app.

 

allan

NOW TV Team (Retired)
Aaron-S
Posts: 2,005
Registered: ‎31-08-2012

Re: sign in

Hi AJWEIR7,

 

Thanks for getting in contact.

 

It sounds like you are attempting to sign in with the wrong credentials, please remember that your sign in details are case sensitive. Just to make sure I would recommend using our 'forgot password/username' function on the sign in page via a PC. Laptop or Mac.

 

If this does not resolve the issue I have sent you a private message with the process you can follow.

 

Regards,

 

Aaron

NOW TV Team