20-11-2012 21:35
Hi,
How can I remove all my details from the NowTV website. It states that my account will be reactivated I watch another movie. I don't want this option. I want all my details (credit card, address, email etc) deleted after the trial has ended.
Thanks
31-07-2016 10:29 - edited 31-07-2016 10:30
@Anonymous User Welcome to forums
As account matters can't be handled in this open forum you have a couple of options.
1) Using laptop/pc go to My Account/My passes and cancel any passes there - this should insure that no further payments are taken.
2) Go to LIVE CHAT http://help.nowtv.com/contact-us/How-to-cancel-NOW-TV
If you cancel card details any NowTV boxes will cease to allow access to any demand services like iPlayer and ITV Hub
18-08-2016 18:39
18-08-2016 18:54
@Anonymous User
If you are being asked to enter your bank card details when attempting to cancel your passes then you have "signed in" with a inactive username on your account.
Have you used any other usernames, if so check them individually until you find the cancel button option.
You could double check by looking at your username and password on your nowtv devices that you watch nowtv on.
22-08-2016 10:59
you're right turns out there were 2 accounts, how can I delete my card details though?!
22-08-2016 11:36
@Anonymous User if you pop on to chat they can help delete card details and close unwanted second accounts. please contact Now chat via this link
they are open 8 - midnight
07-08-2013 16:08
it's fine i cant fully cancel my now tv account but i will need for my bank details to be removed ...as i am still not sure if i was charged for the end of my free trial i have payment pin turned off. while saying i Will be charged £8.99 at the end of my trial which has ended
07-08-2013 17:39
Hey there stewj9,
Not a problem.
We will need to discuss your account information so I have sent you a private message regarding this.
Thanks a lot.
Char
NOW TV Team
10-01-2014 21:15
Hey
I want to remove my credit card details aswell how do you do this?
10-01-2014 21:22
@Anonymous User please check your inbox so we can grab your account details to do this.
Thanks a lot.
Char
NOW TV Team
28-08-2015 12:09
How can I remove my card details