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Anonymous User
Not applicable

‎17-01-2016 19:53

Now TV box incredibly slow

I am using my NOW TV box with Virgin Media Broadband that with a speed test is functioning at about 30mbps - but despite my internet being fine (no probs streaming Netflix or anything else) when trying to watch NOW TV, I am constantly getting the little white buffering circle, grainy pictures and error messages. Help!
0
3 REPLIES 3
caseyb1993
Legend 5
Legend 5

‎18-01-2016 19:23

@Anonymous User Hello, try these steps:

http://help.nowtv.com/article/Troubleshooting-NOW-TV-Box-and-Roku

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
Anonymous User
Not applicable

‎04-02-2016 12:30

In response to caseyb1993's comment

Doesn't seem to have made any difference sadly - I am assuming it is beacause the NOW TV box cannot pick up on my 5Ghz connection, only the 2.4Ghz? 

0
Simon-J
Community Manager
Community Manager

‎04-02-2016 17:18

In response to Anonymous User's comment

Hi @Anonymous User,

 

It should be able to connect to the 5Ghz network too - is it the black box or the white one?

 

You can try changing the wireless channel on the router, if you're unsure how to do this there will be a guide on Virgin's website.

 

Thanks

 

Simon

NOW TV Team