First Poster
Posts: 2
Registered: ‎22-04-2013

Not letting me sign in on my xbox!!

I was using NowTV earlier today and everything was fine, i have tried to sign in again now and it keeps saying "Your sign in details are incorrect. Please try again." This is on the xbox 360 and i can sign in on my laptop so why not on my xbox?

NOW TV Team (Retired)
Posts: 673
Registered: ‎31-08-2012

Re: Not letting me sign in on my xbox!!

Hi Jodiew90,


Thanks for the post. Apologies to hear that you are unable to sign in to your Xbox 360.


In regards to the issue, is it possible to sign in to your laptop and watch a movie through it and then try the following steps:


1. Delete the NOW TV app

2. Clear the Xbox cache

3. Restart the Xbox and re-install the NOW TV app


Once you have re-installed the NOW TV app, please try to sign in again.


Hope this helps :smileyhappy:.