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Anonymous User
Not applicable

Windows Update issue fixed promptly

Just some positive feedback for Aditya, who kindly reset my devices after a recent Windows 10 Update meant that NOWtv no longer recognised my computer as a device!

I'm sure this has inadvertantly happened to others. Just ask nicely. 🙂

4 REPLIES 4
Anonymous User
Not applicable

Having the same issues. How did you fix?
schnapps
Legend 5
Legend 5

@Anonymous User

 

If you are getting the message that you have reached your devices limit, then your best option is to jump over to live chat on the link page below and ask them nicely if they can reset or free up a device slot against your username account.

 

http://help.nowtv.com/contact-us/Managing-Devices

Anonymous User
Not applicable

Yes, that's exactly what I did. I was unable to delete a slot for another week so just went to live chat and explained my problem.

Anonymous User
Not applicable

Hi @Anonymous User

 

Thanks for getting in touch with us. I'm sorry to hear you're having issues.

 

Is this still affecting you? 

 

Are you using the Windows 10 App?

 

Thanks 

 

Rob

NOW TV Team