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Anonymous User
Not applicable

‎07-06-2013 21:33 - edited ‎06-01-2014 12:22

Device Limit Reached

after watching one movie on the ps3 app I went to bedroom to watch another for it to say devcice limit reached, went back to the ps3 and it's saying the same thing, checked in the device manager and it's saying no device are attched to this account

1 ACCEPTED SOLUTION
Anonymous User
Not applicable

‎07-06-2013 21:43

Hi dragonheat,

 

Thank you for your message.

 

We're sorry to hear that you are having this issue. I have reset your devices so you should be able to play out movies again.

 

Kind Regards,

 

Leon

NOW TV Team

View solution in original post

524 REPLIES 524
Anonymous User
Not applicable

‎18-04-2015 23:57

Hey my Apple TV won't work now I have tried to connect ps4. Now neither work. Can anyone help?
0
Anonymous User
Not applicable

‎18-04-2015 23:58

It says I have reached device limit.
0
Anonymous User
Not applicable

‎19-04-2015 11:52

In response to Anonymous User's comment

Hi @Anonymous User

 

Thank you for your post

 

I have emailed you directly 

 

Regards

 

Sue

NOW TV Team

0
Anonymous User
Not applicable

‎20-04-2015 14:07

I have a similar problem. I have two devices registered. I have two free slots but can not register either of my laptops. I'm sure i have not un registered anything in the last 30 days.

0
commanda6
Legend 5
Legend 5

‎20-04-2015 14:21

In response to Anonymous User's comment
@Anonymous User wrote:

I have a similar problem. I have two devices registered. I have two free slots but can not register either of my laptops. I'm sure i have not un registered anything in the last 30 days.

Hi @Anonymous User

 

The best way to sort out this issue is to pop on to live chat. Explain what the issue is and they should be able to rectify the problem for you.

 

To get to live chat click here. Then scroll down to the bottom of the page. Click "contact us" and then click "live chat".

 

BTW. If the laptops you are using use Windows 8. It is recommended that you use the Windows 8 app instead of Silverlight. You can get the now TV Windows 8 app from the Microsoft App Store on Windows 8. You will need a Microsoft account get the app, but the app is downloaded and installed at no charge.

 

Hope that helps Smiley Happy

I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
Anonymous User
Not applicable

‎14-05-2015 21:09

I have this problem too, how do I solve it?
0
Anonymous User
Not applicable

‎15-05-2015 10:10

In response to Anonymous User's comment

@Anonymous User

 

Best thing is to follow instructions given by @Anonymous User in previous post and go to Live Chat where a staff member will help you

0
Anonymous User
Not applicable

‎05-07-2015 13:13

Hi I have this issue as well. It says device limit reached when I only have only ever streamed from a Youview box and 1 Chromecast. Can someone reset me devices limit please? Thanks
0
Anonymous User
Not applicable

‎05-07-2015 21:39

In response to Anonymous User's comment

Hi @Anonymous User,

 

I can see that you've already had sorted by one of our friendly live chat agents.

 

Hope that helped.

 

Thanks,

 

Rich

The NOW TV Team

0
Anonymous User
Not applicable

‎24-08-2015 15:22

Having the same problem can you please reset my devices can't watch on any platform saying ive reached my limit, thankyou

 
 
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