Poor quality pictire

[Anonymous User]

poor picture quality on sky sports 1 on my lg oled any one know why?

[SeeMoreDigital]

Hi and welcome to the forum @Anonymous User,

In the interest in collecting information: -

• What's your LG televisions 'Model/Type' number and 'Software Version' number?
  [Which can be found via: Support '?' -> Product/Service Info.]
• What's your NOW TV 'app' version?
  [Which can be found by launching the NOW TV app then visiting: My Account and looking 'top right' of the screen...]
• How is your LG television connected to the internet. Is it via a wired or wireless (WiFi) ethernet connection?

You're probably not going to want to hear this but... A wired ethernet network connection (even one that uses Powerline adaptors) offers a much more stable and reliable video streaming experience.

Cheers

[Anonymous User]

my tv runs web OS version 04.25.10 my now tv app is version 2.8.2
and my tv is connected to virgin media via a wired connection so i believe
i have done everything to get the best quality also the problem only occurs
on sky sports and not on amazon or bt sports.and as we get charged a
premium it should be a premium service.thanks phil

[Anonymous User]

Hi @Anonymous User

Thanks for posting that information.

Would it be possible just to run a software update just to make sure everything is upto date.

If you have any other services from us does the quality dip on those as well ?

Thanks

Andy

[Anonymous User]

Experiencing same problem with poor picture and long delays, did have a fault code one appear....up until earlier this week had no problems and been using wi fi connection for 2yrs

[SeeMoreDigital]

Hi and welcome to the forum @Anonymous User,

In the interest in collecting information: -

• What's the make and model number of the device you're using to access and play NOW TV content?
  [ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device]
• How is your NOW TV playback device connected to the internet. Is it via a wired or wireless (WiFi) ethernet connection?

Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!

Cheers

[Anonymous User]

We are using a now tv white box and it is connected via wi fi......over last few hours it keeps disconnecting from the Internet despite there being a wifi signal sent

[Anonymous User]

Hi @Anonymous User

Your box shouldn't be disconnecting from your WIFI signal 😞

Can you try changing the wireless channel on your router to see if that helps at all.

Thanks

Andy