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Anonymous User
Not applicable

‎09-10-2015 14:41

Code not working

Hello there I recently purchased a PS4 and got a 3 month pass for free (it's worth £15) but when I have tried to set up my account and use the code I get an error saying the code is not valid please retry. Can you please help? I've tried changed the number 0 to a letter O etc but still nothing works.

Thanks
1 ACCEPTED SOLUTION
Andy
Legend 5
Legend 5

‎31-10-2016 22:26 - edited ‎31-10-2016 22:26

In response to Anonymous User's comment

@Anonymous User

 

Welcome to the forum.


The usual cause of this is misreading the code on the voucher. Try a few different combinations, especially where a letter may be a number or vice versa, e.g 5(five) and S, 1 (one) and I (capital i ), 0 (zero) and O (capital o) etc

and you are still stuck after all that, go to

http://help.nowtv.com/contact-us/Code-not-valid

and choose the option to Start Live Chat who can check the code for you.

View solution in original post

57 REPLIES 57
4268
Legend 5
Legend 5

‎23-05-2016 21:23

In response to Anonymous User's comment

Hi @Anonymous User did you apply the code in capitals?  If you did and still doesn't work try chat..
If you need to reach chat click the following link and then click the contact button at the bottom and finally select chat (8am to midnight) None of the above...

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.
Anonymous User
Not applicable

‎04-11-2016 16:06

Hi I'm having the exact same problem, could you help me?
0
Anonymous User
Not applicable

‎04-11-2016 16:07

Hi I'm having the exact same problem. The code that I got when I purchased the ps4 isn't working. Could you help?
0
caseyb1993
Legend 5
Legend 5

‎06-11-2016 11:51

In response to Anonymous User's comment

Hi @Anonymous User. Follow Andy's instructions in the green box just above your post. 🙂

I am not staff, I am a customer that likes to help,
so please click the Thank You/Thumbs Up button if I helped you out and maybe even accept it as a solution? 🙂
0
Anonymous User
Not applicable

‎19-11-2016 19:28

Same thing has happend to me could you email me at [email removed] to get this problem sorted asap thanks
0
SeeMoreDigital
Legend 5
Legend 5

‎19-11-2016 20:43

In response to Anonymous User's comment

Hi and welcome to the forum @Anonymous User

 

Perhaps the following 'Help Centre' article may be of use to you: Now TV voucher code not working

 

 

However, if the afore mentioned 'Help Centre' article does not satisfy all your requirements, I suggest you contact a NOW TV representative via the forums 'Live Chat' facility and explain your requirements to them...

 

The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • Click on the blue 'Start Live Chat' button on the left of the web page.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

0
Anonymous User
Not applicable

‎14-04-2017 19:56

The same thing is happening to me please help
0
SeeMoreDigital
Legend 5
Legend 5

‎14-04-2017 20:01

In response to Anonymous User's comment

Hi @Anonymous User,

 

Please refer to my post above 😉

0