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voodoo57
Posts: 2
Registered: ‎27-02-2013

why can't i watch a movie

why can't i watch a movie if it because you don't care then just cancel my account because this stuiped it been 2 days now that i haven't watched a movie since i join what a waste of time

NOW TV Team (Retired)
Igor-Z
Posts: 1,479
Registered: ‎20-09-2012

Re: why can't i watch a movie

Hi Voodoo57,

 

A couple of things to try

-         make sure you have the current version of Silverlight installed

-         try in another browser

 

If that doesn't fix it, can you provide us with the following info:

-         device and operating system (ie: Laptop/Windows 7, or iPhone/iOS)

-         browser (ie: Chrome, Internet Explorer, etc.)

-         the movie you are trying to play

 

You can cancel your Sky Movies pass by signing in and going to the 'My Account' section of the NOW TV website.

 

Click on Manage My Payments and uncheck the Auto renewal box. This will change your account to Pay & Play which means you will only be charged if you actually buy a Pay & Play movie.

 

If you are experiencing further problems please contact us on the live chat option which can be found at the bottom of the NOW TV.com webpage under the help section.

 

Hope this helps

 

Igor

 

NOW TV Team