First Poster
Posts: 2
Registered: ‎27-02-2013

why can't i watch a movie

why can't i watch a movie if it because you don't care then just cancel my account because this stuiped it been 2 days now that i haven't watched a movie since i join what a waste of time

NOW TV Team (Retired)
Posts: 1,479
Registered: ‎20-09-2012

Re: why can't i watch a movie

Hi Voodoo57,


A couple of things to try

-         make sure you have the current version of Silverlight installed

-         try in another browser


If that doesn't fix it, can you provide us with the following info:

-         device and operating system (ie: Laptop/Windows 7, or iPhone/iOS)

-         browser (ie: Chrome, Internet Explorer, etc.)

-         the movie you are trying to play


You can cancel your Sky Movies pass by signing in and going to the 'My Account' section of the NOW TV website.


Click on Manage My Payments and uncheck the Auto renewal box. This will change your account to Pay & Play which means you will only be charged if you actually buy a Pay & Play movie.


If you are experiencing further problems please contact us on the live chat option which can be found at the bottom of the NOW webpage under the help section.


Hope this helps