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First Poster
kaiababy
Posts: 2
Registered: ‎27-09-2012

i have no devices registered but it won't let me watch movies as i have used my limit up?

I was able to watch a movie on my netbook yesterday but today it is saying I cannot watch movies as my device isn't registered. When I go to devices it tells me that no devices are registered! Eh?

NOW TV Team (Retired)
Si-D
Posts: 1,040
Registered: ‎29-08-2012

Re: i have no devices registered but it won't let me watch movies as i have used my limit up?


kaiababy wrote:

I was able to watch a movie on my netbook yesterday but today it is saying I cannot watch movies as my device isn't registered. When I go to devices it tells me that no devices are registered! Eh?


Hi Kaiababy,

 

Sorry to hear you are having trouble with the service but thanks for letting us know.

 

Can I ask are you receiving an error message?

 

Have you ever used Sky Go with your NOW TV associated Sky iD?

 

Thanks,

 

Si,

 

NOW TV Team.

First Poster
kaiababy
Posts: 2
Registered: ‎27-09-2012

Re: i have no devices registered but it won't let me watch movies as i have used my limit up?

I had no error messages but i do use Sky Go on this device

NOW TV Team (Retired)
Dre-L
Posts: 580
Registered: ‎16-07-2012

Re: I have no devices registered but it won't let me watch movies as I have used my limit up?

Hello Kaiababy 

 

Thanks for reply back to Si's response.

 

The usage of the Sky Go ID for your NOW TV account is causing the device limit error. 

 

What you would need to do is create a new ID for the NOW TV site.  This will prevent the current conflict with your Sky Go account.

 

You can register any two of these devices.

 

Hope you begin to enjoy NOW TV 

 

Thanks 

Dre

 

NOW TV Team

First Poster
jamiedarb
Posts: 1
Registered: ‎04-11-2012

I can't watch a movie it says I am at my device limit, and vive only just signed up.

iive just signed up to nowtv and I can't watch a movie because it says I am at my device limit? This is the first time ive used this service and tried to watch a movie so its impossible that i am at my limit.

NOW TV Team (Retired)
Kathrin
Posts: 383
Registered: ‎31-08-2012

Re: I can't watch a movie it says I am at my device limit, and vive only just signed up.


jamiedarb wrote:

iive just signed up to nowtv and I can't watch a movie because it says I am at my device limit? This is the first time ive used this service and tried to watch a movie so its impossible that i am at my limit.


Dear jamiedarb,

 

as you can see in the previous posts, it's related to the fact that you were using an old SkyiD to set up your NOW TV account.

 

You have currently two devices registered on Sky Go. You can delete one there and use one device for NOW TV. Don't delete both, as this would then lead to the device change limit being reached.

 

Please let me know if you have any further questions.

 

Regards

 

Kathrin

NOW TV Team

 

First Poster
CAMZ_PRO_RIDER9
Posts: 1
Registered: ‎04-01-2014

Re: i have no devices registered but it won't let me watch movies as i have used my limit up?

Help my now tv account has 4 devices registered and now i have deleted them off my phone they it wont let me watch any movies its say 'Device Limit Reach' you've already used up to you monthly allowance for adding new devices on your NOW tv account what do i do help please contact me at camztango11@hotmail.com
NOW TV Team (Retired)
Henrik-B
Posts: 1,420
Registered: ‎31-08-2012

Re: i have no devices registered but it won't let me watch movies as i have used my limit up?

HI CAM_PRO_RIDER9,

 

Thanks for your post.

 

I have sent you a private message about your issue.

 

Kind regards,

 

Henrik

NOW TV Team

First Poster
Claire8406
Posts: 2
Registered: ‎29-10-2013

Re: i have no devices registered but it won't let me watch movies as i have used my limit up?

Hi, the exactly the same happened to me too. I deleted my 4 devices on my NOW TV Account and we can't watch any movies now until next month but I have paid for this month and now can't watch any films Please someone help thanks claire.jones8406@hotmail.co.uk
NOW TV Team (Retired)
Aylin-A
Posts: 381
Registered: ‎01-09-2012

Re: i have no devices registered but it won't let me watch movies as i have used my limit up?

Hi Claire8406,

 

Thanks for your post. I have sent you a private message about your issue.

 

Kind regards,

 

Aylin