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Community Manager
Tom-R
Posts: 2,175
Registered: ‎11-01-2013

NOW TV Account and Billing Help and Info

[ Edited ]

We've compiled some of the main questions that you’ve all asked us into this handy guide all about accounts and billing information on NOW TV.

 

Just select a topic from the list, or scroll down the page to read them all.

 

NOW TV Account and Billing General Queries

 

NOW TV Account Troubleshooting

 

NOW TV Account Payments and Cancellations

NOW TV Team
Sarah-W
Posts: 43
Registered: ‎16-07-2012

NOW TV Account and Billing General Queries

[ Edited ]

How does my NOW TV subscription appear on my bank statement?

All charges for NOW TV will appear on your bank statement as NOWTV.com/billinghelp

 

When will payment be taken for my NOW TV pass?

Unless signing up for a 30 Day Free Trial or special offer, payment is taken instantly.

 

Which credit and debit cards can I use to pay for NOW TV?

You can currently use any major UK credit & debit cards with the exception of American Express and Maestro

 

Is NOW TV available in the Republic of Ireland?

Unfortunately, at this time NOW TV is not supported in the Republic of Ireland.

Community Manager
Tom-R
Posts: 2,175
Registered: ‎11-01-2013

NOW TV Account and Billing Troubleshooting

[ Edited ]

Why does my NOW TV account say No Subscription Found when I’ve already signed up?

You may have more than one account and the active subscriptions are on a different account.

 

Why am I still being charged after cancelling NOW TV?

You may have another NOW TV account registered to your payment card

 

Why does it say that my Email address is already in use when signing up to NOW TV?

To create a NOW TV account you must sign up using an email address that is not linked to any Sky service.

 

Why does my NOW TV voucher code come up as invalid?

Please check the details and try again, there are some common characters that are often entered incorrectly such as O & 0.

 

How do I change my registered payment card with NOW TV?

Please visit the Update Card Details section of My Account on NOW TV.COM

 

How can I opt out of e-mails if I don’t want to receive from NOW TV?

If you wish to unsubscribe, you can do so by emailing optout@nowtv.com from your registered email address 

Community Manager
Tom-R
Posts: 2,175
Registered: ‎11-01-2013

NOW TV Account Payments and Cancellations

[ Edited ]

How do I cancel my NOW TV subscription?

Click the link to cancel your NOW TV subscription in a few simple steps

 

How do I renew an expired NOW TV pass or subscription?

Here’s some information on renewing an inactive NOW TV subscription

 

Can I view my payment history with NOW TV?

The purchase history section of your account gives you a full list of payments to NOW TV.

 

How do I find out when my free trial or current NOW TV subscription ends?

To find out how long is left of your pass, head to the My Account page.

 

Do I need a TV licence to watch NOW TV?

You only need a TV licence to watch NOW TV if you're viewing live channels.

 

Video guide to cancelling your NOW TV Pass

 

 

Video guide to managing your NOW TV passes