So, on 8th November I decided to upgrade my Brilliant Broadband to Fab Fibre. I spoke to a sales assistant on the phone who, after some initial confusion, told me I could get the £29.99 entertainment pass + fibre + pay-as-use calls offer even though I was an existing customer.
Activation day came on the 22nd, broadband went off...and never came on again. Two weeks later, I have so far made 8 calls customer services, had an engineer out, another engineer who failed to show, and a new router which didn't fix the problem. Now told that somebody basically didn't press a button in the 'back office' and that it should be up and running in 2 days....not holding out hope.
To add insult, checked my bill today and despite all the promises of the £29.99 offer...i'm being billed £37.98 a month. So here we go again, another round of calls to some clueless advisors to sort my bills out.
Anybody else in a similar situation or have I just drawn the short straw here?
