05-11-2013 21:43
Why does my now tv box not recognise username or password -both correct and case correct
Solved! Go to Solution.
08-11-2013 8:39
30-04-2014 19:20
Hi 6904peter,
Thanks for your post.
Please come and talk to us on Live Chat so we can help you get signed into the NOW TV Box.
To contact Live Chat simply click here and fill out the two dropdown menus.
Once you've clicked GO you should see the Live Chat button, but if this doesn’t display please ensure you're using a PC or Laptop and have tried refreshing the page.
Kindest
Steve
NOW TV Team
06-10-2014 13:57
IM HAVING TROUBLE SIGNING IN TO MY NOW TV BOX . IT BEEN PAYED FOR AND WEVE HAD IT SINCE MARCH. LAST BILL CAME OFF 18 SEPT . WE HADNT WATCHED THE LITTLE THING FOR 3 MONTHS BUT KEPT PAYING FOR IT REGARDLESS BUT ALAS IT WONT SIGN IN TO NOW TV HOWEVER I CAN GET DEMAND 5 AND OTHER CHANNELS. UNHAPPY
06-10-2014 16:23
Hey @Anonymous User
Thanks for your post.
I'm really sorry to hear that you're having trouble viewing NOW TV on your NOW TV Box.
A member of the NOW TV Team will be in touch shortly via email to help you further.
Thanks,
Steve
NOW TV Team
11-10-2014 19:22
11-10-2014 19:36 - edited 11-10-2014 19:39
@Anonymous User wrote:
Has anybody actually managed to get 2 now tv boxes to work on 1 user and password because I have 1 up and running in the house but having this silly error on the second box, I don't want to set up a new account because I got 2 both with 3 months entertainment pass so me and the Mrs can watch a box each! Has anybody had and luck??
i run 2 boxes at same time with same account details theres no need for you to use an account each and pay twice whats the error your getting on the 2nd box?
Edit: Guessing error is not recognised didnt read rest of post at first sounds really dumb but make sure your adding details right as many people think they have and are adamant then they look again and realise they missed a cap or did a 0 instead of a o ect
11-10-2014 20:37
11-10-2014 20:38
11-10-2014 20:50
11-10-2014 21:06
11-10-2014 21:18
Hi @Anonymous User ,
Thanks for posting.
Can we ask you to to try a hard reset of the box? apologies if you've tried this before.
Thanks
Simon
NOW TV Team