01-08-2013 16:43
hi, ive tried everything i can think of but cant connect. keep getting error 014 . sorry for grammer on smart tv browser.
Solved! Go to Solution.
21-02-2014 16:18 - edited 13-06-2014 13:42
Hello,
Give the following the instructions a go to fix this: NOW TV error 014
Regards,
Michael
NOW TV Team
01-05-2015 12:49
Hi @Anonymous User
Have you tried the tips in Michael's post above. If so, and you're still having issues, let us know and we'll see what else we can do.
Thanks
Bisa
NOW TV Team
01-05-2015 13:25
01-05-2015 13:27
waiting for a replkacement box ,one of your agents thelma was really helpful yesterday 10 out of 10 for her assistancw
30-06-2015 23:16
I've tried the sequence and selecting disable network pings and it still is coming up with the error 014!
Help! Please!
30-06-2015 23:21
@Anonymous User have you tried enabling the guest wifi option on your router and then connecting to that SSID instead?
30-06-2015 23:23
Thanks so much for the response. How do I do that on my router?
01-07-2015 6:16
@Anonymous User try this guide from Virgin
30-11-2015 18:50
I have code 014
I have a black box and use virgin media superhub, I pressed home x5 FF P Rew P FF and got plat form secret screen but only one green bar and three options one being disable network pings, but the the box seems to be going thru chanel like tuning with the green bar going up and down - is that normal and how long should it take or can you by pass to the options
Thanks
03-12-2015 13:55
Hi @Anonymous User,
Thanks for getting in touch with us here at NOW TV.
I'm sorry for the issues you have encountered when trying to set up your NOW TV Box.
Can you please confirm whether you have tried changing the wireless channel on your SuperHub?
Please change to 3/6/11, then try to connect your NOW TV Box. We look forward to hearing how you get on.
Thanks,
Karl
NOW TV Team
12-02-2016 22:56
I can get to the "magic" screen, but it wont go back to the set up page. When I switch it off and on, I get the same error at network ( ticks nicely at wireless ) , and then i go back to the "magic" screen and pings is disabled....... and then of course I can't go back, so I have to switch off and on again .......