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Contributor 1
muzza209
Posts: 5
Registered: ‎15-08-2013
Accepted Solution

now tv remote doesnt work

Ok I have setup the box and it comes on fine. Then when it comes to the setup the remote just doesn't work at all the box isn't reading it either, tried resetting, moving the box closer, nothing is blocking it so yh I'm stuck
NOW TV Team (Retired)
Char-A
Posts: 2,016
Registered: ‎17-07-2012

Re: now tv remote doesnt work

Hi there muzza209,

 

We're sorry you're experiencing this! How frustrating!

 

Are the batteries died or not made it?

Have you turned everything off and tried again?

 

If so you might actually need another remote. Annoying but we'll have to get this sorted so if all above has failed, I have sent you a private message so we can check over your account and resolve this for you.

 

Thanks.

 

Char

NOW TV Team

First Poster
Andysun73
Posts: 4
Registered: ‎10-02-2013

Re: now tv remote doesnt work

just recieved nowtv box remote doesnt work tried new batteries still know luck, send me another remote

NOW TV Team (Retired)
Char-A
Posts: 2,016
Registered: ‎17-07-2012

Re: now tv remote doesnt work

Hi Andysun73,

 

I have sent you a private message regarding the channels to connect to us for your issue.

 

Thanks a lot.

 

Char

NOW TV Team

Contributor 1
muzza209
Posts: 5
Registered: ‎15-08-2013

Re: now tv remote doesnt work

Yh I have resolved the issue via live chat they were really helpful and are sending me another remote
NOW TV Team (Retired)
Char-A
Posts: 2,016
Registered: ‎17-07-2012

Re: now tv remote doesnt work

Hey muzza209,

 

Nice one, glad to hear it.

We hope your remote comes very soon and you enjoy your new NOW TV Box.

 

Sorry for any inconvenience.

 

Char

NOW TV Team

Contributor 1
muzza209
Posts: 5
Registered: ‎15-08-2013

Re: now tv remote doesnt work

Thank you for your help aswell
Contributor 3
MontyMouse
Posts: 30
Registered: ‎11-06-2013

Re: now tv remote doesnt work

  • If you have an Android phone there is an app on google Play app store that allows you to use your mobile as a remote.  Its called "Rfi - remote for Roku players" -  and it easily connects with the NowTV box over Wi-fi.  It allows for very fast text entry via your phone and quick channel selection -  In your case it may allow you to use your box while you wait for a new remote....
Contributor 1
muzza209
Posts: 5
Registered: ‎15-08-2013

Re: now tv remote doesnt work

Hmmm thanks I will try this
Occasional Poster
Rscott
Posts: 14
Registered: ‎26-05-2013

Re: now tv remote doesnt work

The remote apps work really well, but you need the remote initially to get connected to wifi. 

 

I had the same issue with a dead remote, but they had to swap out the whole box.. Bit of a pain as I'd got it setup using a universal remote.