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gemmadakiin92
Posts: 1
Registered: ‎25-08-2013

ive been paying 8.99 a month yet i cant watch anything?

i have been paying the monthly fee to watch online and other devices yet i just tried to watch and its telling me to sign up for 30 day free trial? 

 

so i checked my billing and it says i have no billing? i must have somewhere as i have been paying? 

help me 

NOW TV Team
Simon-J
Posts: 1,734
Registered: ‎20-09-2012

Re: ive been paying 8.99 a month yet i cant watch anything?

Hi Gemmadakinn92,

Thanks for your post, sorry to hear you believe you have been charged incorrectly.

If you are unable to see your subscription located under "My Account" > "Manage My Account" but are still seeing a charge from NOW TV on your bank statement the most likely explanation for this would be that you have more than one account and are currently signed into an account that is related to a Sky account.

In order to help explain this better I have sent you a private message as I need to discuss details that relate to your account.

Thanks

Simon
NOW TV Team

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