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First Poster
BENNY79
Posts: 7
Registered: ‎09-06-2013
Accepted Solution

error code 014

hi, ive tried everything i can think of but cant connect. keep getting error 014 . sorry for grammer on smart tv browser.

First Poster
leezu
Posts: 2
Registered: ‎13-05-2013

Re: error code 014

014


BENNY79 wrote:

hi, ive tried everything i can think of but cant connect. keep getting error 014 . sorry for grammer on smart tv browser.


 

NOW TV Team
Michael-H
Posts: 1,094
Registered: ‎28-11-2012

Re: error code 014

[ Edited ]

Hello,

 

Give the following the instructions a go to fix this: NOW TV error 014 

 

Regards,

 

Michael

NOW TV Team

First Poster
samuel497
Posts: 1
Registered: ‎09-03-2014

Re: error code 014

Thank god for internet forums it worked cheers.

First Poster
Lisamurray
Posts: 4
Registered: ‎13-04-2014

Re: error code 014

I am having the same problem it won't pick up my internet! I have tried the press home button 5 time ect still no luck!!!! Some one help me plz!
NOW TV Team
Karl-F
Posts: 677
Registered: ‎15-11-2012

Re: error code 014

Hi Lisamurray, 

 

Sorry for any inconvenience this has caused. 

 

Can you please ensure that you have tried these troubleshooting steps for Error code 014. 

 

You may want to try turning your wireless router off and on again. 

 

If you still encounter issues please get back in touch. 

 

Thanks, 

 

Karl 

NOW TV Team

First Poster
Lisamurray
Posts: 4
Registered: ‎13-04-2014

Re: error code 014

Tried all of that and still having no luck. Any thing els I can try ??
NOW TV Team
Ranj-S
Posts: 487
Registered: ‎25-04-2014

Re: error code 014

Hi Lisamurray,

 

Sorry to hear you're still having issues with the service.

 

Can you restart the box please and try these steps http://bit.ly/1i8HThK

 

I know it's for a different error code but it can help to resolve the issue. Let us know how you get on.

 

Regards

 

Ranj

NOW TV Team

First Poster
blahblahblah7
Posts: 2
Registered: ‎15-08-2014

Re: error code 014

Hi,

 

What on earth is going on? I bought a product. It doesn't work. I followed the help advice provided for a clearly known problem. It does not work. I then you discover that there is no way to contact anyone to get assistance. Why is Live Chat never available? Why is this website such a nightmare to navigate. Why is there no acknowledgement when you submit a feedback form. Seriously Sky, is this the best you can do? This is all very amatuerish. 

 

If this is the service being extended to customers I predict the demise of NOW TV.

 

NOW TV Team
Simon-J
Posts: 1,867
Registered: ‎20-09-2012

Re: error code 014

Hi Blahblahblah7,

 

 

We're really sorry to hear there's a problem with your box.

 

I'd love to do what I can to help you with this issue, I of course don't want to bombard you with troubleshooting you've already tried. If you would be kind enough to let me know briefly what you've tried so far and where you are up to I'll try my best to find you a solution.

 

I'm sorry to hear you've found Live Chat to be unavailable so often, it's available 8am-12pm everyday, usually if all agents are busy you'll be placed in line. Ensure your using a PC or Mac to access as the page may not function correctly on mobile devices.

 

 

Thanks

 

Simon

NOW TV Team