01-08-2013 16:43
hi, ive tried everything i can think of but cant connect. keep getting error 014 . sorry for grammer on smart tv browser.
Solved! Go to Solution.
21-02-2014 16:18 - edited 13-06-2014 13:42
Hello,
Give the following the instructions a go to fix this: NOW TV error 014
Regards,
Michael
NOW TV Team
21-02-2014 13:02
014
@Anonymous User wrote:hi, ive tried everything i can think of but cant connect. keep getting error 014 . sorry for grammer on smart tv browser.
21-02-2014 16:18 - edited 13-06-2014 13:42
Hello,
Give the following the instructions a go to fix this: NOW TV error 014
Regards,
Michael
NOW TV Team
11-08-2014 10:56
11-08-2014 11:23
Hi Lisamurray,
Sorry for any inconvenience this has caused.
Can you please ensure that you have tried these troubleshooting steps for Error code 014.
You may want to try turning your wireless router off and on again.
If you still encounter issues please get back in touch.
Thanks,
Karl
NOW TV Team
12-08-2014 14:08
12-08-2014 15:05
Hi Lisamurray,
Sorry to hear you're still having issues with the service.
Can you restart the box please and try these steps http://bit.ly/1i8HThK
I know it's for a different error code but it can help to resolve the issue. Let us know how you get on.
Regards
Ranj
NOW TV Team
26-03-2015 17:09
i can now find wifi connection but carnt connect keeps coming up error code 014 password is correct
26-03-2015 17:23
@Anonymous User you might have done this originally but since lost it when you've done a factory reset.
Complete the following sequence, by pressing the buttons on your NOW TV box remote control in quick succession:
Home. (x5)
Fast Forward.
Play.
Rewind.
Play.
Fast Forward.
If the above is done correctly, you'll see a new screen pop up called Platform Secret Screen which will display two green bars and four further options. Please select Disable Network Pings from the list of available options.
Once you've done this, simply click back on your remote control until you reach the connection setup page, and attempt to connect to a network.
26-03-2015 17:34
just tried that now carnt find network