i have a now tv box broadband running at 17mbs yet i still get buffering really annoying on sunday whilst watching the cupfinal dont think i will be forking out 9.99 for a day pass if they can't sort this issue out as i am not the only one with this problem
Thanks for posting,
Can I ask you to try the advice in this help article? In a lot of cases this has helped with buffering issues. If after this you’re still seeing the issue please come back to us and let us know and we’l endeavour to resolve this for you.
NOW TV Team
Thanks for coming back to us.
That's great that's the screen you need, please select ‘Disable Network Pings’ from the list of available options.
Once that's done try and play somthing to check the buffering, if you still see buffering issues firstly check back to that screen to esnure it now says "Enable network pings" rather than Disable, if it says enable please come back to us and we can offer further asistance.
NOW TV Team
the screen says temp 30 rssi -6 snr 88 the now tv box is next to my hub
Is that a BT home hub?
07-03-2014 01:00 - edited 07-03-2014 01:05
I understand other methods of watching content are working fine, but if you want to try the following suggestions, this may help cure the buffering witnessed when watching Now TV content via the Now TV box (or a Roku box (ethernet equipped) if the user has not used an ethernet cable). Others have reported buffering that stops following my advice.
Anyway, here goes
Either copy the following text or keep this page open but don't refresh it!!
No guarantee it'll cure the NowTV box issue, but it works for me plus others that have changed the settings.
If you get stuck at any point, hit the reset button again to get back online, then let me know
If after the above and you still see buffering, try running a speed test and post up the results - http://speedtest.btwholesale.com/
Also, if you want to, click this link http://preferences.webaddresshelp.bt.com/selfcare/
As a side note, I have opted out of BTWifi as I found the BT Wifi SSID's would affect my wifi too
edit. The distance where the box is located in relation to the hub may also cause buffering.