Search

Reply
First Poster
GOFREDEY
Posts: 1
Registered: ‎29-07-2013

Why is it so difficult to cancel a subscription?

I set up my NOWTY box, but do not wish to continue with the movies subscriptions. i followed all the instructions; but the labels  that were stated are not present.

 

NOW TV Team (Retired)
Shannon-B
Posts: 1,615
Registered: ‎10-10-2012

Re: Why is it so difficult to cancel a subscription?


GOFREDEY wrote:

I set up my NOWTY box, but do not wish to continue with the movies subscriptions. i followed all the instructions; but the labels  that were stated are not present.

 


Hi GOFREDEY,

 

Are you following the cancellation steps on a PC, Laptop or Mac?

 

Can I ask what options aren't appearing?

 

The auto renew button is located on the first page of the Manage My Account section in My Account.

 

Thanks,

 

Shannon

NOW TV Team

First Poster
GOFREDEY3
Posts: 2
Registered: ‎06-08-2013

Re: Why is it so difficult to cancel a subscription?

I tried to follow the instructions, but in "My Account" there was no further link available 

First Poster
GOFREDEY3
Posts: 2
Registered: ‎06-08-2013

Re: Why is it so difficult to cancel a subscription?

I am using a desktop PC, Windiows 7

Trainee Bookworm
CloudStrife
Posts: 33
Registered: ‎19-09-2012

Re: Why is it so difficult to cancel a subscription?

Hi,

 

When you click My account at the top of the window you can click Cancel subscription on that screen see screenshot