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First Poster
Werewolf123
Posts: 8
Registered: ‎04-11-2013

Now tv register

I have registered for an account but when I put username and password into my now tv box it says not registered but it works on my PC with same username and password .What can I do? .
NOW TV Team (Retired)
Char-A
Posts: 2,016
Registered: ‎17-07-2012

Re: Now tv register

Really weird @Werewolf123 .

And you are able to playout a movie fine on your PC too??

Is your username / password case sensitive?

 

Have you reset the box or checked for an update?

 

Char

NOW TV Team

First Poster
Werewolf123
Posts: 8
Registered: ‎04-11-2013

Re: Now tv register

No my username or password is not case sensitive and box undated itself as I only just connected it this afternoon.
Do you have to resister box as a new device to make it work?

NOW TV Team (Retired)
Char-A
Posts: 2,016
Registered: ‎17-07-2012

Re: Now tv register

No, if you have a NOW TV account already you should be able to just log into the box using your username and password @Werewolf123 that is why this is so weird?

 

So can we confirm you can log into the NOW TV website online and playout a movie with no issues?

 

Char

NOW TV Team

First Poster
Werewolf123
Posts: 8
Registered: ‎04-11-2013

Re: Now tv register

I have just signed in with my username and password on laptop and played movie but will not accept the same username and password on now tv box.

NOW TV Team (Retired)
Aaron-S
Posts: 2,005
Registered: ‎31-08-2012

Re: Now tv register

Hi werewold123,

 

Sorry to hear you are experiencing this issue.

 

Can I ask you to confirm a few things for me.

 

- Have you ever been able to sign into the NOW TV Box.

- At which point are you having troubles signing in? Your Internet connection? The box itself? Or the NOW TV app.

- What exact error message do you receive when it fails?

- What Internet provider are you using?

 

Much appreciated!

 

Aaron

NOW TV Team

First Poster
Werewolf123
Posts: 8
Registered: ‎04-11-2013

Re: Now tv register

I have only just got now tv box.Today was first day of trying to sign into my account.
My internet connection comes up and connects.My internet provider is talk talk.
I cannot sign into box itself keeps saying unexpected error when logging in username and password but it works on my PC using same details.

NOW TV Team (Retired)
Char-A
Posts: 2,016
Registered: ‎17-07-2012

Re: Now tv register

@Werewolf123 - I have answered another post regarding this that you have written but just another thing, is there an error code with the error message at all?

 

Thanks a lot.

 

Char

NOW TV Team

First Poster
Werewolf123
Posts: 8
Registered: ‎04-11-2013

Re: Now tv register

I have fixed it now, it's working thanks.