18-03-2015 24:19
Now TV Box been working fine till tonight then suddenly stopped working.Tried restting by pushing in the pin to restore it sees my network I enter correct password it goes through cycle then tells me cannot connect?I have a Virgin Media Superhub and all other devices connect to it fine.One of the suggestions I have seen is to check for udates via settings but when you do a reset you cannot get to that screen if it does not connect to the network wireless?
Suggestions would be areciated.
Solved! Go to Solution.
18-03-2015 5:42
@Anonymous User it might be a bug with the latest firmware, however the temporary fix requires you making a change in the router. If you know how to log in to it you need to change the channel it uses from Auto, 12 or 13 to anything else (1, 6 and 11 are the recommended ones).
If you have no idea about changing settings on your router this guide from Virgin should help.
18-03-2015 5:42
@Anonymous User it might be a bug with the latest firmware, however the temporary fix requires you making a change in the router. If you know how to log in to it you need to change the channel it uses from Auto, 12 or 13 to anything else (1, 6 and 11 are the recommended ones).
If you have no idea about changing settings on your router this guide from Virgin should help.
18-03-2015 21:51
Thanks for that - worked a treat.
07-08-2020 11:33
I’m cancelling now tv your are the worse people to help me
15-04-2015 23:45 - edited 16-04-2015 14:27
Subject:
My Now TV box has never worked.
I have plugged in the Now TV box correctly on my TV. My TV is working. I have entered my username and password correctly several times on the TV. The message on my TV is: YOUR ACCOUNT IS NOT SET UP PROPERLY. I have accessed my account on my laptop several times and it says it is complete. My order number is -------. My Username is --------. I know that my account details are not blocked as I rang Sky and was passed through to an adviser at your technical department. What do I do to get my Box working. I bought it in December and I am delayed in setting it up. Help. Thanks Judith Hollows
16-04-2015 14:33
Hi @Anonymous User
Thank you for getting in touch. I am very sorry to hear you've had some issues with the NOW TV box. Not the great start but we can change this for you. When you are logged in on your laptop can you please watch for 2 minutes and then try again please on your box.
If that fails can you try rebooting your box and trying again please. Let us know how you get on.
Cheers
Ranj
NOW TV Team
18-04-2015 16:18
30-04-2015 21:10
01-05-2015 16:38
Hi @Anonymous User,
Thanks for posting.
Can we ask you to ensure the TV is on the right source for the NOW TV Box? For instance if your box is connected by HDMI you'll need to ensure you're on the input "HDMI1"
It might be worth unplugging at the mains and plugging in again, at this point do you see the light come on the box? (it might be quite dim)
I know you've reset the box but there's a few ways to do this, you might need to try a hard reset.
Come back to us if you're still having the issue.
Thanks
Simon
NOW TV Team